How Can Businesses Comply?
Its Real Easy!

  • For businesses in Portland to comply with this ordinance, it’s easy. Turn on the captions on your TVs and leave them on. Do it once and you’re done. Information about how to contact your cable or satellite service provider is found below.
  • The City of Portland is more interested in getting the captions turned on than levying any fines on any businesses. We hope this information helps businesses comply and avoid any unnecessary fines.

Video Provider Captioning Links

The Portland City Council adopted City ordinance 187454 on November 18th, 2015.
 
  • What does this mean?
  • As of December 18, 2015, TVs turned on in public places in Portland, Oregon must have the captions turned on while the business is open.
 
  • How do we comply?
Just turn on the captions and leave them on.
 
  • How do we do that?
  • It depends on how you receive your TV service.
 
Over the air:
If you get your TV signal over the air, just use your remote to adjust the settings to have CC1 turned on. Check the instructions that came with your TV.
 
Comcast Xfinity:
Most businesses in the Portland area get their TV signals from Comcast. Here’s how to turn on the captions for most Comcast boxes:
With the TV on, press Menu
  • Select Main Menu
  • Select Setup
  • Select Closed Captioning Setup
  • Closed Captioning ON
    • Analog service - CC1
    • Digital service - Service 1
    • Change styles as desired, such as font and color of captions
  • Press Exit when done
 
If you need more help turning on the captions, call 1-800-266-2278
 
 
CenturyLink Prism TV:
Remote Control Overview explains the procedure for accessing the Viewing Bar tool which provides an opportunity to turn on and off closed captioning.
  • Right Arrow:  While in Live TV, press the Right Arrow to bring up the Viewing Option bar from the right of the screen. This includes: Favorites (list, add, settings), Audio, Subtitles, closed captioning, and TV Zoom.  
For more information, call 1-800-244-1111
 
 
DirecTV:
Call 1-800-531-5000 for more information.
 
Dish Network:
Call 1-800-333-3474 for more information.
 
  • Check that all TV sets have captions turned on at the beginning of the day.
  • Ensure that the settings for captions are on CC1 (for English).
  • In some newer digital TVs, sometimes it is called "Service1".
  • In places with a large number of Spanish consumers, use CC2 or Service2.
  • Use high contrast settings with large font size, white or yellow text on opaque or transcluent black background.
  • If a customer turns off the captions on a TV set, do remind them of the law and check the TV set after the customer leaves to turn the captions back on if necessary.


Best Practices